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U.S. Citizen Services

General Information

The American Citizen Services (ACS) Unit assists the U.S. citizens in emergencies and provides routine services such as

  • processing passport applications,
  • issuing Reports of Birth Abroad to U.S. citizen children born in Vietnam,
  • providing overseas voting assistance,
  • giving information on Social Security and Veterans' benefits,
  • distributing income tax forms,
  • notarizing documents,
  • registering Americans living or traveling in Vietnam.

The American Citizen Services unit cannot act as your travel agent, bank, lawyer, investigator or law enforcement agent. Please do not expect the office to find you employment, get you residence or driving permits, act as interpreters, search for missing luggage, or settle disputes with hotel managers. You may not stay at the U.S. Embassy --Consulate General-- if you are stranded.
However, the office can tell you how to obtain help on these and other matters. 

ACS News

  • ACS Appointment System
    ACS Appointment System

    Make an appointment with the ACS unit in Hanoi  »

  • 2012 Election - Information
    2012 Election cycle begins now


  • Contagious Disease Notice

    We are taking precautions to protect the health and safety of our customers. Therefore, we ask that if you are experiencing fever and cough, sore throat, sneezing, or any symptoms of contagious disease, you not come to the U.S. Embassy Hanoi. If you have an appointment, please contact us for further information  »

  • Consular Fees in Effect since July 13, 2010

    Schedule of consular fees (PDF 15KB) 

Emergency Contact Information

  • Hotline: (04) 3850-5000/3850-5105 within Vietnam, or +84-4-3850-5000 internationally

    If you are a citizen of the United States with an after-hours emergency, please call our hotline at: (04) 3850-5000/3850-5105 within Vietnam, or +84-4-3850-5000 internationally.

    For non-emergency issues contact us here.

Traveling or living in Vietnam?


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  • go Chat!
    Chat with us !

    The first Friday of the month, 3-4pm, ask in real time your questions to our Consular Team. We answer each participant directly.
    go Chat! select “Enter as guest”, type your name and click “Enter Room”.