U.S. Citizen Services
General Information
The American Citizen Services (ACS) Unit assists the U.S. citizens in emergencies and provides routine services such as
- processing passport applications,
- issuing Reports of Birth Abroad to U.S. citizen children born in Vietnam,
- providing overseas voting assistance,
- giving information on Social Security and Veterans' benefits,
- distributing income tax forms,
- notarizing documents,
- registering Americans living or traveling in Vietnam.
The American Citizen Services unit cannot act as your travel agent, bank, lawyer, investigator or law enforcement agent. Please do not expect the office to find you employment, get you residence or driving permits, act as interpreters, search for missing luggage, or settle disputes with hotel managers. You may not stay at the U.S. Embassy --Consulate General-- if you are stranded.
However, the office can tell you how to obtain help on these and other matters.
ACS News
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National Missing Children’s Day – May 25
Following the disappearance of 6-year-old Etan Patz on May 25, 1979, President Ronald Reagan signed a proclamation in 1983 designating this date as National Missing Children’s Day in the United States. Since then, other countries have followed suit, making this an internationally-recognized day of hope and remembrance.
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Consular Services Schedule of fees
revised Feb. 2, 2012. (pdf, 142Kb.)
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2012 Election cycle begins now
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Book your Appointment with ACS
Remember to print out or write down your “Appointment Password” when it appears on the Appointment Details page.
To know more about appointment's requirements with the ACS unit in Hanoi click here => » -
Contagious Disease Notice
We are taking precautions to protect the health and safety of our customers. Therefore, we ask that if you are experiencing fever and cough, sore throat, sneezing, or any symptoms of contagious disease, you not come to the U.S. Embassy Hanoi. If you have an appointment, please contact us for further information »
Emergency Contact Information
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If you are a citizen of the United States with an after-hours emergency, please call our hotline at: (04) 3850-5000/3850-5105 within Vietnam, or +84-4-3850-5000 internationally.
For non-emergency issues contact us here.
Traveling or living in Vietnam?
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Stay safe, stay connected!
The U.S. Embassy encourages American citizens living in or traveling to Vietnam to sign up with the Smart Traveler Enrollment Program.
Let us know of your whereabouts and be informed of the Embassy's travel warnings.
Community
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Join us on Facebook!
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Chat with us !
The first Friday of the month, 3-4pm, ask in real time your questions to our Consular Team. We answer each participant directly.
go Chat! select “Enter as guest”, type your name and click “Enter Room”.